1. Eligibility

By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18, you may use our services only with the involvement of a parent or guardian.

2. Account Responsibility

• Account Creation: To place orders, you may need to create an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary.
• Confidentiality: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

3. Ordering and Payment

• Order Acceptance: All orders placed through our platform are subject to acceptance by Mr. Fawz Restaurant. We reserve the right to refuse or cancel any order at our discretion.
• Pricing: Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice. The total cost of your order will be displayed at checkout.
• Payment Processing: We utilize PayHere (Private) Limited as our third-party payment processor. By placing an order, you agree to PayHere's terms and conditions.

4. Delivery

• Delivery Area: We deliver within specific areas in and around Minuwangoda. Orders outside our delivery zones may not be accepted.
• Delivery Time: Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to unforeseen circumstances.
• Delivery Charges: Applicable delivery fees will be displayed at checkout.

5. Cancellations and Refunds

• Order Cancellations: Once an order is confirmed, cancellations may not be accepted.
• Refunds: Please refer to our Refund Policy for detailed information on refunds and returns.

6. Use of Service

• Prohibited Activities: You agree not to use our platform for any unlawful purpose or in a way that could harm others or impair the functionality of our services.
• Intellectual Property: All content on our platform, including text, graphics, logos, and images, is the property of Mr. Fawz Restaurant and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Mr. Fawz Restaurant shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or goodwill.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

1. Order Cancellations

• Before Confirmation: You may cancel your order at any time before it is confirmed by us.
• After Confirmation: Once an order is confirmed and preparation has begun, cancellations can be negotiated with us and feel free to contact us anytime.

2. Refunds and Returns

• Incorrect or Missing Items: If your order has missing or incorrect items, please contact us immediately. We will arrange for the correct items to be delivered or provide a refund for the affected items.
• Unsatisfactory Food Quality: If you are dissatisfied with the quality of the food received, please reach out to us. Refunds or replacements will be considered on a case-by-case basis.
• Order Cancellations: Order cancellations will be eligible for a full refund. For orders under the "Before Confirmation" category, refunds will be processed easily. For orders canceled after confirmation, refunds will be subject to discussion with the restaurant management.

3. Refund Process

Refunds will be processed within 3 days.

1. Information We Collect

• Personal Identification Information: When you place an order, we collect personal details such as your name, delivery address, phone number, and email address.
• Payment Information: To process payments, we utilize PayHere (Private) Limited as our third-party payment processor. All payment data is securely handled and stored by PayHere. You can review their privacy policy at https://www.payhere.lk/privacy/.

2. How We Use Your Information

• To Process Orders: Your personal information is used to prepare and deliver your orders accurately.
• To Communicate with You: We may use your contact information to inform you about your order status, promotional offers, or updates to our services.

3. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted partners, including PayHere, who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us.

6. Changes to This Policy

We may update our Privacy Policy periodically. We encourage you to review this page regularly for any changes.